Take a look at the current vacancies available within Clarke Software.

Position:2nd Line Support Engineer
Posted date:28 February 2017 [Status Closed]
Location:Merthyr Tydfil
Start date:ASAP

What we do:

Clarke Software Consultancy is an business IT services provider offering a comprehensive range of solutions including; IT support, security solutions, software development, hosting and web development.  Our customers are primarily based in the UK and concentrated in Wales and the West Midlands region.

We are currently seeking a highly skilled IT Support Engineer to support our customers and help manage the internal infrastructure.

The role:

We are looking for a dedicated and enthusiastic Support Engineer to join our small team.  The successful candidate needs to be able to work both well as part of a small team and more importantly to work on their own on individual projects.  Reporting to the Managing Director, the Support Engineer will be a part of a team of analysts with responsibility for meeting agreed service levels for managed service clients.

Your duties will consist of;

  • Answering client calls, 1st and 2nd line help desk support
  • Manage and support existing network infrastructure and systems
  • Getting involved in small to medium-sized IT projects (Office moves, server migration, new server implementations)
  • Client site visits
  • Ensuring that a high level of customer service and support is provided to all internal and external customers

Skills we want:

  • Experienced with helpdesk support
  • Windows Server 2008-2012R2
  • Exchange 2010/2016
  • Active Directory & Group Policy Support
  • VMware / HyperV
  • T-SQL
  • Internet Information Services (IIS)

Skills to impress:

  • Firewall management
  • SQL Server 2000-2016 install & support
  • Knowledge of PCI DSS Framework
  • IT Security, data protection and understanding of ISO27001
  • C# and/or VB.Net


Please send us an email together with your CV to: recruitment@clarkesoftware.com

Please note: we can only accept applications from candidates who are entitled to live and work in the United Kingdom.

No recruitment agencies please!